Hey
I hope you are doing well and staying safe!
Here comes our latest Covid-19 Update:
1. We are here to support you
2. How to look after your hair system
3. Reopening of the hair studios
4. Hair Products & Hair Systems
5. Rebooking of appointments
6. A great Thank You from us!
1. We are here to support you!
We know you have many questions at this time, some of the following have been asked regularly over the last two weeks;
How can they get through this?
Will Total Cover Plus and/or The Dude Lab make it through this crisis?
I need help with my hair system; what can I do?
How do I maintain my hair system at home?
The important response to all of those questions:
WE ARE AND WILL REMAIN HERE TO SUPPORT YOU!
The whole team here and at Total Cover Plus are providing support while working from home, meaning we are still available via email, phone or text to provide support and advice wherever needed. The great news is the production of hair systems is in full swing, and Total Cover Plus has filled its stock levels, so we are ready for the moment when we are allowed to reopen.
While it might seem that the doors are shut, in the background, the whole team are working on some really exciting new things for you.
Please always remember, whatever your question may be, we will answer it. So simply get in touch!
2. How to look after your hair system
We are currently working on creating videos for you all to help you look after your hair system on your own. These will make it easier to get through this crisis without any issues.
Please check out our Instagram page thedude_lab for these videos and helpful hints, and there is a special message coming from all the team!
3. Reopening of the hair studios
Behind the scenes, we are working with the local councils to obtain a licensed exception to allow us to trade. So far, we’ve been able to obtain this in Germany, and we are hopeful of achieving the same thing in the UK shortly. We will keep you posted on this, but please let us know if you have any questions.
4. Hair Products & Hair Systems
Any products you may need can be purchased via our online store, or we can take orders over the phone. So please get in touch, and we can get these sent out to you, there is no need to leave the house!
Some clients are worried that the lockdown will take longer than their hair system can last. Everybody at Total Cover Plus and The Dude Lab is working on a variety of solutions of how we can help in every individual circumstance to make sure we can look after you well. There is no need to worry, we’ve got you covered.
5. Rebooking of appointments
Once we are allowed to open again, we will do everything we can to accommodate extra appointments to ensure that every client will be looked after in a timely manner. Generally, we will rebook clients in the order of appointments that we have had to cancel; this ensures fairness across our client base.
6. A great Thank You from us
We know how difficult these unprecedented times are. But it is always great to work with you, to support you, hear from you and be part of your hair loss journey.
THANK YOU FOR BEING A GREAT CLIENT.
Please stay safe and look after yourself, and we look forward to seeing you again very soon.
Kind regards,
Tom & The Team